PRIVACY POLICY

This privacy policy sets out how airpay uses and protects any information of a person who visits the Mobile App and provides information to airpay (the Visitor / You).

airpay endeavours to safeguard and protect the Visitor's privacy.

For the information of customers and others who visit the airpay app, we believe it is necessary to post a privacy statement. The information shared with the airpay will be treated as private. We also desire to say explicitly that adequate precautions have been taken to protect information relating to customers and the information available with the airpay.

Customer confidentiality and privacy are of utmost concern to airpay.

All persons who visit the website airpay mobile app and provide information to the airpay online are covered under this Policy. This Policy does not cover the information provided through other modes of communication to airpay.

Information about your interaction with us:

When you use the basic features of the airpay app, for example, your billing details, viewing information about airpay transactions or interacting with our customer care, information about interactions is recorded on our services.

Information about the quality and use of your connectivity services and app.

Unless you have disabled the collection through the app settings, airpay will regularly send us information about the coverage, connectivity and data usage relating to your connectivity services, your location as well as information about your device, as explained in more detail below:

Device information

Technical information such as

• Phone brand and model
• Operating system
• Firmware capabilities
• Hardware capabilities
• Language and locale
• Battery state
• Memory consumption
• Time since the last reboot
• Location information (unless you have disabled it)

Usage of the airpay App
Information about the performance and use of the airpay app for example when and how many times the app has been used, your choices and journeys within the app, app version, last update, application ID and device make and model.

What does airpay do with the gathered information?
The use / purpose for which any information collected from the Visitor, through the website of airpay, will vary depending upon the circumstances.

Broadly, they may comprise all or any one or more of the following purposes (but shall not be restricted to):

1. To use the information for internal record keeping.
2. To use the information to improve our products and services.
3. To use the information for normal business functioning.
4. To send periodically promotional communication about new products, special offers or other information, which airpay thinks the Visitor, may find interesting.
5. To contact the Visitor periodically for market research purposes. airpay may contact the Visitor by email/post or by any other suitable mode of communication. We may use the information to customize the website according to the Visitors' interests.

We collect and retain information about you only for specific business purposes.

What information we don’t collect

We understand that some of the information we collect may be seen as sensitive. Therefore, we have designed the app to reduce the sensitivity of the collected information. For example, we don’t collect information about:

• Number you dial or receive calls/ from
• Sender or receiver information from text messages, emails, or internet chat messaging on your device.
• Any content of your communication, such as text, email or chat content or your browsing history.
• Information about which features of the apps you use or what content you send, receive, or otherwise consume through the app.

1. Open and administer your accounts and protect your records and funds.
2. Comply with all applicable laws and regulations.
3. Understand your financial needs so that we can provide you with quality products and superior services.
4. To comply with laws, guidelines and regulations that govern the financial services in the country.
5. We also use the data to help us improve our networks and services as well as to make personalized recommendations to you.

Access to the information provided through airpay's app would only be given to authorized employees or other airpay Group Companies or affiliates or authorized agents or service providers for normal business purposes, only on a need-to-know basis.

airpay may be required, from time to time, to disclose the Visitor's information to Banks or Payment Services Providers or Governmental or judicial bodies or Regulators or any person to whom airpay is under an obligation to disclose the requirements of any law or terms of service agreement between you and airpay.

airpay does not release customer information except as directed by law or as per your mandate.

We do not share specific information about customer accounts or other personally identifiable data with non-affiliated third parties for their independent use unless:

1. The information is provided to help complete a transaction initiated by you.
2. You request or authorize it.
3. The disclosure is required by/or directed by law
4. You have been informed about the possibility of such disclosure for marketing or similar purposes through a prior communication and have been allowed to decline.

airpay follows best security practices to help prevent unauthorized access to confidential information about visitors. airpay endeavours to ensure that information is secure. In order to prevent unauthorized access or disclosure, airpay has put in place suitable systems and procedures to safeguard and secure the information that it collects online. airpay may also work with third parties for Web traffic analysis to research certain usage and activities on parts of the airpay's website. The Web analysis software is used to find out more about the Visitor, including the Visitor demographics, behaviour, and usage patterns, for more accurate reporting and to improve the effectiveness of airpay's marketing.

IMPORTANT: airpay reserves its right to amend the present Privacy Policy at any time and will place such amended Privacy Policy, if any, on its website. This Privacy Policy is neither intended to nor does it create any contractual rights whatsoever or any other legal rights, nor does it create any obligations on airpay in respect of any other party or on behalf of any party. By accessing this website and any of its pages, you are agreeing to the terms set out above.

Thank you for choosing airpay